Creating "more opportunities.." to every Candidate

We take your career forward for you. Whether you are new to the field or have years of experience under your belt, if you are looking for a change in your career, take a look at some of the top job listings at RAMSOL.

Apply here if you don't find your skill matching job posting Apply Now


Voice Support

For a Client of RAMSOL

0-4 yrs

Keyskills / Must Haves:

> Should have experience in Voice process. > Should have call handling experience.

Job Description:

Client Support • Provide client support via phones and emails on Payment, Goods and Services, Travel, Travel Accounting, and Leave recording system. • Triage and assign email cases to service desk analysts • Create reports on service desk stats and login schedule • Collate client satisfaction survey feedback and send the weekly report • Review internal processes and suggest process improvements • Initiate regular knowledge huddles; share content discussed with the team Documentation • Triage and post news items to the Accounting business Services website; post travel-related kiosks to my Travel; submit kiosks to the Internal Communications team Selection Criteria: Candidates must have: • A Bachelor’s degree • The ability to gather, organize, and present data in a user-friendly format • The ability to communicate clearly and without errors • Strong analytical skills • Attention to detail • Basic skills in MS Word, Excel and Power Point • Ability to execute tasks independently

Posted by HR
Posted on 15 Sep 2018